Privacy Policy

This privacy policy sets out how The CellWell Alliance uses and protects any personal information that you provide to us. The CellWell Alliance is committed to ensuring that your privacy is protected. We aim at all times to comply with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 (UK) and relevant UK/EU data-protection law. This policy applies to all our dealings with you, including your interactions with our website.

Our site is hosted by WIX.

This privacy policy is effective from 30th March 2026 and is reviewed and updated periodically.

If you have any questions about this policy, you may contact us at: thecellwellalliancecic@protonmail.com

Definitions

In this policy, the following terms shall have the following meanings:

Cookie: a small file placed on your computer or device by our website when you visit certain parts of it or use certain features.

Cookie Law: the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended).

Data Subject: a natural identifiable person.

Personal Data: has the meaning set out in the Data Protection Legislation, and includes any data which identifies a natural person (for example: name, address, phone number, email, medical data, or other information).

What this policy covers

This policy also explains:

• What personally identifiable information of yours is collected (e.g. via our website, forms, applications)

• What organisation is collecting the information

• How the information is used

• With whom the information may be shared

• What choices you have regarding collection, use, and distribution of the information

• What security procedures are in place to protect against loss, misuse, or alteration of data

• How you can correct any inaccuracies in data

• How you can request that your Personal Data be removed

What we collect

We may collect the following information:

• Full name, occupation, gender

• Contact information (home address, email address, telephone numbers)

• Technical information when you use our website (e.g. Internet Protocol (IP) address, login information, browser type and version, time zone setting, operating system and platform)

• Other information relevant to your use of our services or enquiry

We only collect such data when you actively provide it (for example via contact or registration forms) or via standard website usage (analytics, cookies).

What we do with the information we gather

We use the data collected about you in the following ways:

• To provide our services to you

• To deal with your enquiries (e.g. when you use our contact form)

• To assess and understand your requirements

• For clinical record-keeping and service delivery

• To send you information, updates, newsletters or offers (if you consent)

• To improve our website, service, and user experience

Where and how we store your personal data

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, and to maintain data integrity, we have put in place appropriate technical and organisational security measures, including:

• Keeping paper records (if any) in locked cabinets, accessible only to authorised personnel

• Password protection and encryption for electronic records

• Using a GDPR-compliant system for storing electronic client records

• Ensuring staff or contractors accessing data are bound by confidentiality

We will retain your personal data for as long as necessary for the purposes for which it was collected (e.g. clinical record retention requirements) or as required by law or regulatory bodies. After that period, data will be deleted or anonymised.

Your rights

As a data subject under UK/EU data protection law, you have the following rights:

• The right to withdraw consent at any time

• The right to access the personal data we hold about you (a “data subject access request”)

• The right to request rectification of inaccurate or incomplete data

• The right to request erasure of your personal data (where retention is no longer necessary, or you withdraw consent, or you object and there's no overriding legal basis)

• The right to object to processing (in particular for direct marketing)

• The right to restrict processing in certain circumstances

• The right to data portability (insofar as we process data by automated means)

If you wish to exercise any of these rights, please contact us at thecellwellalliancecic@proton.me

Disclosure of your information

You agree that we may share your Personal Data with:

• Relevant health professionals (only with your consent)

• Our third-party service providers, contractors, or consultants (for administration, analytics, IT support) — provided they adhere to data protection obligations

• In exceptional circumstances, we may disclose information without consent if required by law (e.g. to prevent serious harm or crime)

• If we sell or merge our business, personal data may be transferred to the prospective buyer or successor

• To comply with legal obligations, to enforce or apply our terms of business, or to protect our rights, property, safety, or those of others

We will not share your data with third-party marketing agencies without your explicit consent, and we will not contact you for marketing purposes unless you opt in.

Additionally, our website may contain links to external sites. If you follow a link, please note those sites have their own privacy policies and we accept no responsibility or liability for them.

We use cookies in accordance with applicable law. The types of cookies we may use include:

• Strictly Necessary Cookies: essential to enable functionality (e.g. logging in)

• Analytics Cookies: to help us understand how you use our website and improve it

• Functionality Cookies: to provide enhanced or additional features

• Persistent Cookies: which remain on your device for a period and activate when you next visit

• Session Cookies: temporary cookies that remain during your session and expire when you close your browser

Before cookies are placed, you will be shown a cookie banner or compliance statement requesting your consent. You may choose to refuse or withdraw consent; in that case, certain features of our site may not function as intended.

External services and embedded content

We may use external web services (for example, embedded content, social media feeds, analytics tools). These third parties may collect usage data. If you are not logged into those external services, they will not know your identity, but may collect anonymous usage data (views, loads, interactions, etc.).

Suppliers and service providers

We may use third-party suppliers or service providers to assist in delivery of our services (e.g. IT hosting, email communications, analytics, CRM systems). They are bound by contract to comply with applicable data protection laws and act only on our instructions.

Newsletter / Marketing Communications

If you sign up for our newsletter, updates, or offers, we will send you those communications only if you have given valid consent. You can opt out or unsubscribe at any time via a link in emails or by contacting thecellwellalliancecic@proton.me

Changes to this policy

We may update this privacy policy from time to time. When we make changes, we will revise the “effective date” and where appropriate notify you (for example via our website or by email). Please check this page occasionally to see any updates.

By continuing to use our site, you agree to the terms of this privacy policy.

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